FAQ and Sale Conditions

Sale terms and conditions:

We experience huge volumes during our sale period. To help with some of your questions please read through our Sale Terms and conditions.

 Please read product descriptions carefully. There are size guides and comprehensive product descriptions to help. All sale item purchases are final.

We do not exchange, refund or store credit items purchased on sale.

Due to the high volume of orders that we receive we cannot add to or change any items on the order once it has been placed. Please refrain from emailing in regards to this question, as it is a sale condition and is enforced to help with inventory management.

Sale prices will not be honoured outside the sale period under any circumstances. We carefully select a time frame that everyone has a chance to purchase in. Our sale period has strict start and finish dates.

If a sale has a code to enter or a promotion running only one code can be used at one time.

Shipping time frames are extended to 10 plus working days this does not include Public holidays, which can extend this dispatch period longer. If an order is urgent please select Express and your order will be processed accordingly.

Our shipping system will send an email once dispatched. Please refrain from emailing.

 

Faulty Items : 

Please note we have a very thorough quality assurance checking system both locally and internationally . Very Occasionally a faulty item will sneak through . Please send through a photos and a comprehensive description of the fault so our customer service team can help. 

 

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

we accept Visa, MasterCard,. You can also choose to pay with PayPal. All payments are processed through a secure checkout system.

Miann & Co ships worldwide.

Duty and taxes vary from country to country and are the responsibility of the customer.

All our Miann & Co products are made by hand. Whilst we sell the same design these will vary slightly in size. This is part of the unique product that you are buying with no two pieces being exactly the same.

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. 
However, we are unable to combine orders or add pieces to an existing order once it has been placed. 
Please note we aim for same or next day dispatch once an order is placed.

Australia & NZ - Please allow up to 5 working days before querying your parcel. To track your order please email us - info@miannandco.com.au - with your name, contact number and invoice number.

 

International - Although most arrive quicker, please allow up to 20 working days before querying your parcel. To track your order please email us - info@miannandco.com.au - with your name, contact number and invoice number.

Please refer to our refunds and exchange policy on the website for all details.

Miann & Co offer seasonal sales twice a year these are usually end of line items. Register for email updates to be notified when our sale starts, and when we offer further reductions.

 Due to our unique production set up we are unable to do custom orders.